Our Service

Guidance and recommendations about Shanghai housing options for expatriates arriving the city for the first time.

Assistance with long-term accommodation as well as a suitable property for a short-term lease.

Consultation about housing budget benchmarking.

Introduction and guidance about facilities include where to eat, where to shop like shopping center & supermarket, family healthcare, and public transport system. Recommendations for furniture and appliance stores.

Orientation to options for maid service and assistance in arranging for service..

Step 1: Pre-move Orientation

Pre-move questionnaires (Orientation & Home Search) completed by a client allow us to develop an individualized assessment of each client¡’s relocation needs before arrival. Orientation materials and targeted property information are sent to our clients before arrival.

Step 2: Home Search

Pre-move questionnaires provided for a client to identify their specific housing needs.

Deliver a substantive and detailed report with recommendations that respond specifically to the client¡’s particular housing needs.

Prepare a list of qualified properties with a visiting schedule according to client's requirements.

Step 3: Property Inspection and Lease Negotiation

Accompany client for property inspection and introduction.
Assist client to prepare a shortlist of property options.
Negotiation of the best terms of lease.
Arrange for legal consultation if client request.

Step 4: Move-in Service

For long distance relocations, introduction to a professional local relocation company. Introduction to international relocation companies offering high-standard service. Assistance to arrange property and furniture packing/delivery according to contract. Final property status check with all necessary follow-up service before move-in date. Accompany the client for move-in formalities with property management officer. Check furniture and appliances and sign the furniture & appliance list. Property handover.

Step 5: After Sales Service

Promptly respond to any special requirements of our clients with efficient quality service. Follow-up call or e-mail confirming the client’s satisfaction within 7 days after move-in. Assist with local police registration.

Follow-up call or e-mail solving any problems that may have arisen once every 2 month. Co-ordinate between landlords and expats for any disputes during the tenancy period. Arrange repairs when necessary.

Breaking a lease negotiation and administration. Solicit feedback from clients in order to make improvements in our services.

Step 6: Departure Service

Inform the expats about the lease expiry three months in advance.
Send written cancellation notice to landlord.
Set up a walk through appointment with both landlord and customer before the check-out.
Assist on recovering damages if there is any.
Ensure the refund of security deposits.
Make an appointment for final check-out.
Lease extension or renewal service.